Job: Student Services Assistant II-Admissions & Registration Services

This posting has expired and is no longer available.

Jobing Description

Position ID: 302204
Position Type: Full-Time Support
External Position: No

This is administrative work involving advanced support for supervisors in admissions, registration, and records offices. Handles student/public inquiries or problems that cannot be resolved at initial customer contract and/or are referred to from other staff of the area

  • Assists students and public on more complex interpretation and explanation of college policy, procedures, state rules, and statutes
  • Serves as supervisor in the absence of the section supervisor; and supervise student assistants and part-time employees
  • Meets with students, customers, or co-workers referred from subordinate or other areas that are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner
  • Troubleshoots and assists students with problems or questions about web registration, MyMDC Account management, Internet resources for student information, and printing of their schedules
  • Responsible for processing dual enrollment applications and registrations
  • Processes fee and other exemptions
  • Responsible for processing appeals and petitions
  • Responsible for updating academic records
  • Uses independent judgment to determine authenticity of documents provided. Examples include immigration documents, foreign and domestic high school records, and documents to support residency-for-tuition-purposes
  • Responsible for accurate processing of related admissions & registration records related requests
  • May be assigned specialized duties in Veterans Certification or class scheduling
  • Interacts with other College departments and outside agencies in regards to assigned functions
  • Performs other duties as assigned

    Skills / Requirements

  • Associates of Arts degree in related field from two-year College or technical school and four (4) years of experience in responsible related clerical work preferably in a large office environment; or equivalent combination of experience and education
  • All educational degrees must be from a regionally accredited institution
  • Knowledge of College organization: admission, registration, academic regulations, programs of study and departmental regulations
  • Knowledge of College activities and special programs, college regulations, testing, counseling and advisement services
  • Knowledge of College policy, procedure, state rules, and statutes
  • Excellent communication and customer service skills
  • Excellent computer keyboarding skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to maintain effective interpersonal relations with students, faculty and administration
  • Ability to follow oral and written instructions
  • Ability to work overtime during peak registration periods, which will include evening and/or weekend assignments
  • Ability to work in a multi-ethnic and multi-cultural environment with students, faculty, and staff



    Miami Dade College
    Employment Department
    11011 SW 104 Street
    Kendall, FL 33176
    (305) 237-2559


    Miami Dade College is an equal access/equal opportunity institution and does not discriminate on the basis of gender, race, color, marital status, age, religion, national origin, disability, veteran's status, sexual orientation, or genetic information. Contact the Office of Equal Opportunity Programs/ADA Coordinator, at 305.237.2577 for information.