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Position ID: 879906 Position Type: Part-Time Support External Position: Yes
The Part-Time Technical Office Assistant is responsible for insuring that technical and administrative functions related to advisement and career services provided to students are operational and managed effectively.
Manages and monitors logistical and technical aspects of department services to include the flow of student. Advises manager of critical issues related to department services
Researches, develops and recommends ways to incorporate and enhance the use of technology into daily departmental operations. (i.e. student intake, phone calls, etc.)
Supervises student assistants and assures initial student intake for advisement and career services is provided in an efficient and effective manner.
Troubleshoots and assists students with problems or questions about MDC web applications and Internet resources for student information, MyMDC Account management and other applications (ex: FACTS.org, Choices, virtual open houses, etc.).
Develops and produces computer generated reports and graphics for departmental use and student distribution; create duplicate and distribute pertinent department materials.
Develops and produces computer-generated documents for instructional staff (Intervention Specialist) to use when teaching and for Advisors to use when making presentations.
Utilizes technical skills and software (ex: Excel, Access, PowerPoint, Publisher Basics, Adobe Photo Shop) and other applications to meet emerging needs.
Responds to electronic, telephone and in person inquires; provide general and specific information to students, faculty, and staff.
Assists students and the public by interpretation and explanation of complex college policy, procedures, state rules and statues.
Provides support services for advisement and career service staff by assisting students with basic information, understanding placement test scores, course offerings per term, course descriptions and other academic information.
Works with various Student Services and Academic Departments to facilitate the advisement process for students to enroll for courses.
Meets with students, customers, or co-workers referred from subordinate/superiors (and other areas) who are experiencing problems or need to express complaints; work towards problem solving and customer satisfaction/understanding in a professional, friendly manner.
Provides general information and answer calls/questions regarding programs and course offerings, and refer students to appropriate departments.
Composes correspondence in response to routine inquires within established guideline
Performs other duties as assigned.
Skills / Requirements
Associates Degree and two (2) years of clerical/technical experience
Skill in a variety of computer applications, specifically those related to Microsoft Office software applications, spreadsheets and database management, competency in using word processing, spreadsheet programs and other office applications and a willingness to learn new software as needed
Ability to manage multiple tasks, set priorities, establish and meet deadlines,
Possess strong organizational skills and excellent communication skills (verbal and written)
Ability to speak effectively with customers or employees of the organization
Ability to maintain effective interpersonal relations with students, faculty and administration
Ability to work independently with limited supervision
Ability to work in a multi-cultural/multi-ethnic environment
Ability to work a flexible schedule that may include evening and weekend assignments
Miami Dade College
11011 SW 104 Street
Kendall, FL 33176
Miami Dade College is an equal access/equal opportunity institution and does not discriminate on the basis of gender, race, color, marital status, age, religion, national origin, disability, veteran's status, sexual orientation, or genetic information. Contact the Office of Equal Opportunity Programs/ADA Coordinator, at 305.237.2577 for information.