This posting has expired and is no longer available.
Position ID: 884427 Position Type: Part-Time Support External Position: Yes Date Posted: 9/22/2010
The Part-Time Lead Dispatcher serves as a supervisor for the public safety dispatcher and PBX operators. They also serve as a liaison between other public safety supervisors and support staff.
Determines the nature and importance of all telephone call request and initiates appropriate response actions to sufficiently service the request
Inputs and retrieves information from several different Public Safety databases
Monitors all internal office telephones, two way radio communications, alarm and access control systems
Maintains a detailed, daily incident report log
Logs in and out lost and found items
Issues parking decals and gate cards for Faculty and Staff
Receives and distributes College keys to facilities and offices on campus
Organizes, maintains and prepares schedules, documents, calendars, and/or equipment or supplies
Performs other duties assigned
Skills / Requirements
High school diploma or GED
Two (2) years of related experience in the field or one (1) year of computer-aided dispatcher experience
Individual must be able to work in a critical high volume office environment, have command of proper telephone etiquette and general office procedures
Must possess computer skills
Possess excellent communication and writing skills
Possess the ability to interact effectively and diplomatically with representatives from a diverse population, both external and internal
Possess a high level of customer service skills
Ability to successfully complete any required training or orientation courses
Ability to work in a multi-ethnic/multi-cultural environment
This function/position has been designated as Essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.
This is an essential position
Miami Dade College
11011 SW 104 Street
Kendall, FL 33176
Miami Dade College is an equal access/equal opportunity institution and does not discriminate on the basis of gender, race, color, marital status, age, religion, national origin, disability, veteran's status, sexual orientation, or genetic information. Contact the Office of Equal Opportunity Programs/ADA Coordinator, at 305.237.2577 for information.