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Position ID: 338606 Position Type: Full-Time Professional Contractual External Position: Yes
The Campus Network Services Manager encompasses administrative, academic network and client support. This individual works closely with the Director to meet College, Campus, and Departmental missions and goals, in the context of how they relate to Campus Network Services. The Network Manager is expected to take an active leadership role in planning Departmental goals and objectives, as well as in helping bring them to fruition.
Maintains and improves the quality of service to all Campus clients
Manages several operations within the department that include but are not limited to classroom support, special events setup and operation, coordinates moves involving computing, printing, and media equipment as applicable to the campus
Prioritizes trouble tickets and creates timelines for CNS and Classroom Support projects
Installs and maintains a reliable operation of servers and related computing resources, to include network security, backup of servers, disaster recovery, documentation of resources, optimization of server performance and reliability
Repairs, tones, configures, upgrades network operating systems, and application systems on network workstations and servers
Develops and improves operational policies and procedures
Provides cost effective technology solutions to support student learning and administrative efficiency while adhering to College standards
Purchases equipment, hardware, and software as needed in accordance with budgetary constraints as applicable to the campus
Supports application activities that require specialized technical expertise
Researches and remains current in relevant emerging and obsolete technologies, and identifies important industry trends
Hires, trains, and manages, and evaluates employees
Performs other duties as assigned
Skills / Requirements
Masters degree in an appropriate field and two (2) years of experience in networking and/or enterprise level computing with at least one (1) year of experience maintaining network servers and supervising technical staff; or Bachelors degree in an appropriate field and six (6) years of experience in networking and/or enterprise level computing, with at least one (1) year of experience maintaining network servers and supervising technical staff. All degrees must be from a regionally accredited ins
Knowledge and understanding of College organization, goals and objectives, and policies and procedures
Knowledge of virtualization technologies, Windows Active Directory, group policies, and management tools as well as Linux, scripting tools, reporting tools, programming languages, relational database systems, and instructional equipment
Possess excellent supervisory, leadership, organizational, and problem solving skills
Possess excellent interpersonal and communication skills (both verbal and written)
Proficiency in organizational and multi-tasking skills
Possess excellent highly developed analytical and business writings skills used in report preparation, data interpretation and policy and procedure development
Ability to promote and maintain effective working relationships
Ability to work on multiple projects simultaneously and work well under limited time constraints
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to work in a multi-ethnic and multi-cultural environment with students, faculty and staff
Ability to work a flexible schedule that may include evening and weekend assignments
This function/position has been designated as essential. This means that when the College is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at the College.
Miami Dade College is an equal access/equal opportunity institution and does not discriminate on the basis of gender, race, color, marital status, age, religion, national origin, disability, veteran's status, sexual orientation, or genetic information. Contact the Office of Equal Opportunity Programs/ADA Coordinator, at 305.237.2577 for information.